Not Freezing
Changes in temperature or frost can involve air movement, door sealing, controls or the cooling system.
Read repair guideHelp for Viking freezer columns, built-in freezers, and freezer compartments, including not freezing, frost buildup, door seal problems. Describe what changed so we can plan the next step.
Tell us your model, symptom and ZIP. We’ll confirm availability.

The guides below describe common problems and useful details to share before an appointment.
Changes in temperature or frost can involve air movement, door sealing, controls or the cooling system.
Read repair guideThe location and pattern of frost help distinguish moisture entering at a door from an airflow or defrost problem.
Read repair guideThe timing and location of a new sound are more useful than its loudness alone.
Read repair guideWater where it does not normally belong may come from a supply connection, drainage path, seal or another model-specific component.
Read repair guideA door that does not close or seal correctly can interrupt normal operation.
Read repair guideChanges in temperature or frost can involve air movement, door sealing, controls or the cooling system.
Read repair guideThe timing and location of a new sound are more useful than its loudness alone.
Read repair guideViking freezers vary by model and installation. Have the model number, control message and timing of the problem ready when you contact us.
Let us know about built-in cabinetry, restricted access or recent installation work. Do not pull out or disconnect the appliance to prepare for a visit.
The service call is $150. After on-site diagnosis, the technician explains the findings and provides a separate quote for repair labor and parts before you approve work.
Call with your city or ZIP to confirm coverage and the next available appointment.
Share the appliance, model, symptom and city.
Arrange a $150 service call. Confirm an available time, Monday–Saturday, 8:00 AM–6:00 PM.
The technician diagnoses the appliance on site and provides a separate quote for repair labor and parts.
Review the quote and applicable guarantee before work begins.
Describe the appliance and the problem. We’ll confirm the next available appointment in Rye.
$150 service call · Monday–Saturday, 8:00 AM–6:00 PM
Repair labor and parts are quoted separately after the technician diagnoses the appliance on site.
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